These performance support tools are designed to provide just-in-time guidance, enabling employees to apply knowledge quickly and effectively in real-world scenarios.

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01 | Crucial Conversations

This job aid, created using Adobe Illustrator, outlines the eight key principles of effective crucial conversations, helping learners navigate high-stakes discussions with confidence and clarity. It combines concise guidance with thought-provoking questions and a visually engaging layout to reinforce techniques for improving communication, building trust, and driving meaningful outcomes.

02 | SCARF Model

This job aid, created using Adobe Illustrator, introduces the SCARF Model, outlining five key social drivers—Status, Certainty, Autonomy, Relatedness, and Fairness—that influence employee behavior and performance. It translates these concepts into practical leadership actions using a clear “Do This/Not This” format, helping leaders create more positive, motivating workplace experiences.

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03 | Growth Mindset

This job aid, created using Adobe Illustrator, provides a clear, visually engaging comparison of fixed versus growth mindsets, helping learners understand how mindset influences feedback, change, and learning from others. It translates key concepts into practical, actionable behaviors with a “Stop Doing This/Start Doing This” framework, making it easy for employees to apply growth mindset principles in their daily work.

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04 | Workday: Getting Started — Modify Personal Information

This job aid, created using Microsoft Word, provides step-by-step guidance for employees on how to update and manage their personal information within Workday. It covers key tasks such as modifying contact details, updating emergency contacts, changing names, and managing profile information, using clear instructions and supporting visuals to ensure a smooth, user-friendly experience.