These instructor-led and blended learning experiences are designed to facilitate engagement, discussion, and real-time skill development. Each workshop is structured to align with business objectives while creating meaningful learner interaction.

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01 | Workshop 101: Securing a Now Due Promise to Pay (PTP)

This workshop is the first in a three-part series designed for Collections agents. It focuses on key techniques and strategies to help agents successfully secure a Now Due PTP arrangement from customers.

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02 | Workshop 102: Challenging the E-Z Pay

This workshop is the second in a three-part series designed for Collections agents. It focuses on key techniques to help agents successfully secure an E-Z Pay payment from customers during live phone interactions.

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03 | Workshop 103: Don’t Take It Personally

This workshop is the third in a three-part series designed for Collections agents. It equips agents with strategies to effectively handle irate customer calls and maintain professionalism without taking interactions personally.